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Frequently Asked Questions
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Booking a Tour
– How can I book a tour?
The best way to book a tour is through our website. Pick a time and day that works for your schedule and check our availability. Then, just click book! Our customer support team are always here to answer any questions you might have through our live chat or contact us page.
If you have any special requests or would like to organise something or a large party, we’re always happy to assist over the phone or via live chat
– Do I need to book in advance or can I just turn up at the meeting point?
We do not advise you to turn up at the meeting point without a booking. Our tours often fill up quickly and we cannot guarantee that there will be space left.
– Do you accept last minute bookings?
We will always try to accommodate last minute bookings, depending on our availability. If your preferred tour is not available, it may be sold out. Don’t hesitate to get in touch via our live chat feature or contact us, as we may be able to offer an alternative tour or recommendation for you!
– I am unable to book a tour
If you have any issues booking one of our tours, do not hesitate to contact us via our live chat or contact us page.
Payment We Accept
Is my payment secure when booking through the website?
Yes, our website is completely secure and your credit card details are not saved on our systems.
Confirmation & Vouchers
– When will I receive confirmation of my booking?
You should receive a confirmation email with your confirmation voucher within minutes of booking
– I did not receive a confirmation email
Please check your junk and spam folders just in case. If you can still not find anything, please contact our customer support team.
– Do I need to bring my confirmation voucher with me?
It is not necessary to print your confirmation voucher and bring it with you. However, we do recommend bringing it with you as it contains useful information and directions to your meeting point.
– Do I need to confirm my tour?
You do not need to reconfirm your tour. Your booking will be confirmed instantly and your voucher is proof of this. You will receive an email with your voucher within minutes of booking.
Cancellations and Amendments
To amend a booking, please contact our customer support team via live chat, phone or email. If your tour was booked through a third party, please contact them to amend your booking.
Amendments must be made at least 24 hours before the start time of the tour. Any bookings made in the 24 hours before the date of the tour may be amendable, but may incur a charge.
Of course! Please contact our customer support team and we will be happy to assist. This will of course depend on our availability.
General FAQs
It is not necessary to print your confirmation voucher and bring it with you. However, we do recommend bringing it with you as it contains useful information and directions to your meeting point.
We ask that you arrive to the meeting point 15 minutes before the tour is due to begin. This allows time for everyone to get checked-in and enables the tour to start on time.
The meeting point differs from tour to tour. Upon booking you will receive a confirmation voucher containing the exact meeting point. If for any reason you can’t find the meeting point, please call the number on the voucher and we will be able to assist you.
Yes, please bring a valid form of ID for all tours that enter inside Museums or galleries
Our tours will operate no matter the weather!
We ask that you arrive to the meeting point 15 minutes before the tour is due to begin. This allows time for everyone to get checked-in and enables the tour to start on time. If you are in any way delayed, please call us as soon as possible and we will try to assist you. However, majority of our tours will need to enter on a timed ticket, so it is not always possible for the tour to wait for your arrival.
Yes, we offer tours in English, German, Italian, French, Portuguese and Spanish. Not every single tour can be offered in all of these languages. Please check each product and contact us if you have any questions
Yes, we offer all our tours privately. Check out our ‘Private Tours’ section! If you require a custom tour please contact us.
Our food tour contains several stops offering meat and dairy, however we may be able to amend out tours to accommodate certain dietary requirements. Please call us before and we can try our best to help!
Our group sizes generally range from 5-20 but can vary depending on the tour and time of year. We always try keep our group sizes as small as possible to provide a more personal experience. The vast majority of our tour groups are under 12 people in size.
